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Cancellation / Refund Policy
CANCELLATION AND REFUND Policy 2012
(a) Any cancellation of the booking or part of a booking by The Client must be made in writing and sent to The Company offices.
(b) If any booking is cancelled by The Client, more than forty-five calendar days before the start date of the event, then The Client shall be responsible for and reimburse The Company for any costs incurred directly by The Company, which exceed the 50% non refundable deposit plus a cancellation fee of 5% of the contract value. The balance remaining will be refunded in full without further deduction.
(c) If any booking is cancelled by The Client, less than forty-five calendar days prior to the start date of the event, then The Client shall be liable to pay the Company the full contract value.
(d) The company reserves the right to levy an appropriate administration charge of up to 15% of the contract value for any cancellation by The Client.
(e) Should the event be cancelled or changed by The Company or suppliers, accommodation providers, promoters, organizers or other related third parties an alternative of the same standard will be offered where possible.
(f) The Company may be forced to change details of the event booked by The Client. If any such change will have a significant effect on the event, The Company will inform The Client of these changes at the earliest opportunity. Should The Company change any significant element of the event, The Company will offer The Client an alternative equivalent accommodation or service or a less expensive accommodation or service option, in which case The Company will refund the difference in price. The Company reserves the right to offer a more expensive alternative option to The Client. If The Client accepts the more expensive option then The Client will become liable to pay the difference.
(g) The provisions of this clause VI will not apply in the event that The Client cancels a booking due to:
(i) any breach by the Company of this contract; or
(ii) The Company not performing the services detailed in this contract to the reasonable satisfaction of The Client.
(h) The Company shall not be liable for any loss, damage or expense caused by cancellation of the Event or any part of the event because of government action, strike, civil commotion, national disaster or any other event beyond the parties' reasonable control.
(i) Refund of the full amound due from The Company to The Client will be made within 14 working days of any amount agreed by the Company in respect of cancellation accorcding to the above terms.
(j) Cancellations may be made until forty-five calendar days before the start date of the event after which time the Event may be cancelled without any refund or compensation becoming due to The Client from the The Company.
Where possible The Company will endeavour to refund the maximum amount possible and reasonable with respect to cancellations and/or no shows however The Client must understand that this may not always be possible.